Job: Service Coordinator

Title Service Coordinator
Location Portland, OR
Salary DOE
Job Type Fulltime
About The Job

Essential Responsibilities

The Service Coordinator works with Project Managers, customers, field personnel and office staff in a collaborative manner. This individual is expected to meet performance standards set by the department manager and comply with all company policies and procedures. The Service Coordinator takes direction from the department manager to ensure staff efforts are coordinated and directed toward department and company goals

  • Communicate with customers regarding maintenance, repairs or service needs
  • Dispatch service technicians
  • Assist with coordinating skilled labor for construction warranty
  • Receive and schedule work requests from Sales Department
  • Assist technicians with any office related needs
  • Enter all customer contact information and service requests into computer system as it occurs
  • Assist technicians with time entry when needed
  • Evaluate and prioritize work and service requests on a continual basis
  • Maintain and update computerized scheduling system in real time
  • Ability to effectively interact with customers, technicians, sales and office staff
  • Knowledge of the HVAC industry (preferred)
  • Ability to work well with others as part of a team and demonstrate confidence when issuing directives to the service crew
  • A willingness to stick to a strict work and lunch time schedule
  • Tech-savvy and can easily get used to new computer systems and software
  • Excellent organizational skills and the ability to accurately and calmly handle multiple priorities with frequent interruptions
  • Ability to maneuver between fluctuating priorities
  • Detailed oriented
  • Possess strong documentation skills
  • Good written and verbal communications skills
  • Proficient in keyboarding and with Microsoft products
  • Knowledge of general accounting practices and procedures
  • High school graduate or equivalent
  • History of good employment attendance and punctuality
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